Straight answers before you commit.

The agreed percentage applies to the accommodation payout after booking-platform commission. Cleaning, refundable deposits, taxes, owner cancellations and refunds are excluded.

Management of the changeover is included in Complete Management and Complete Care. The actual cleaning and laundry charge is separate per turnover and is normally funded through the guest cleaning fee.

No. We can provide an evidence-based assessment and actively manage pricing, but demand, property quality, owner blocks, market conditions and platform decisions affect results.

Routine support is actively covered from 07:00–22:00. A separate 24/7 route is maintained for genuine urgent property emergencies. Non-urgent requests are handled in the next routine window.

Yes, subject to existing bookings and the notice process in your agreement. Owner stays must be blocked promptly so calendars remain accurate.

The owner pays for repairs, materials and contractor costs. We can coordinate approved work within a pre-agreed spending limit and will seek authority above it unless urgent action is reasonably needed to make an emergency safe.

It is a photographed visual observation from a safe position. It is not a structural, roofing or drainage survey and does not include roof cleaning or repair.

Cleaning delivery may be handled through Kent Coastal Cleaning or suitably briefed support as capacity grows. Kent Coastal Stays remains responsible for the agreed management and quality-control process.

Our focus is Whitstable, Tankerton, Herne Bay and nearby parts of the Kent coast, with wider East Kent coverage assessed property by property.

That depends on property readiness, safety documentation, access, cleaning capacity and whether an existing listing is being handed over. The assessment will identify the realistic route and date.